When I was introduced to the Restaurant
Industry, I was astounded with the way how things are running according to the
needs of the guests.
Most of the time during my younger
years, I would look at my Restaurant Managers and the Assistant Managers and
wonder endlessly how life would be if I'll be in their position.
The younger you are, the better it is to
start finalizing where you want to be. I have finalized where and what I will
be since the date I graduated from college.
The truth is, I wanted to go higher as
fast as I could in terms of position level, I did the best I could to expedite
the process. I was successful in that goal.
But there came a time in my career that
I also encountered several dilemmas because of my limited experience in the
field. I realized then that no matter how hard I study, no matter how hard I
try to adjust, Experience will always hold a key point in my work output
especially in decision-making and the realistic approach inside the restaurant.
I have seen several people now suffering
in silence because of lack of experience. Although background supports their
field especially in education, I find these individuals slowly being eaten by
fear and disguise, the "know-it-all" attitude, the game of pride.
So how do we deal with this kind of
people? The answer is simple, TEACH them. Teach them so they may know the
difference between right and wrong, teach them about the system. There will be
occasional resistance, endure as long as you can and still teach. If the
resistance from these individuals exceeds the tolerable level, then let them
go. They will learn things the harder way in another avenue anyway.
Experience is something solid, a
foundation which enables you to identify critical points and the proper course
of action.
Experience combined with technical
know-how, logical reasoning, and people skills, will create better
professionals which later on will form the best organization.
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